Appointments

Make an Appointment

To make an appointment either go online to book ( see link below) or by ringing the surgery and speaking to reception.

 https://systmonline.tpp-uk.com/2/Login?Date=20200707125840 

Cancel an Appointment

To cancel appointment you can either do this via the NHS App, online (see link below) or ring the surgery and speak to reception.

https://systmonline.tpp-uk.com/2/Login?Date=20200707125840

Request Telephone Consultation

Telephone consultation are now available online (see link below) or ring the surgery and speak to reception.

https://systmonline.tpp-uk.com/2/Login?Date=20200707125840

Appointments System

To see a GP you must have an appointment. These can be booked up to two months in advance. Appointments are booked at 10 minute intervals. We try to run on time as far as possible, but inevitably some appointments do run over.

To help keep surgeries running smoothly:

  • Please arrive on time (if you are more than ten minutes late the doctor may not see you)
  • Please let us know if you cannot keep your appointment
  • Please do not "squeeze in" other people in your slot
  • Please remember that the length of appointments are limited and that other people are waiting too!

Sit and Wait

In the case of an emergency you can attend the "Sit and Wait" surgery which is held every morning from 09:00 until 11:00. The sit and wait surgery is run on a first come, first served basis although we endeavour to see young children and very urgent cases as soon as possible. You will be asked by the receptionist about why you need to see a doctor, this is to try to ensure that urgent cases are seen quickly.

If you wish to attend the "Sit and Wait" you must telephone in advance.

It is likely that the doctor will not be able to spend as much time with you as they would in a booked appointment and we would suggest that you do not attend "Sit and Wait" with ongoing problems.

The "Sit and Wait" surgeries can be busy but it is very unusual to have to wait more than an hour to be seen and often it is very much quicker than this.

Advanced Nurse Practitioners

We pleased to announce that we now have 2 Advanced Nurse Practitioners (ANP) to compliment our service – Mrs Tina McPherson and Mrs Tracy Murphy

ANPs are trained nurses with advanced skills and expertise.   They have undergone significant additional training and are able to provide assessment, examination and diagnosis of most conditions and can prescribe medication.  They can refer to specialists at the hospital or send you for tests, X-rays or scans if they feel these are appropriate.

Most patient on the sit and wait service will be seen by an ANP.  You may also find that you are offered a routine appointment with an ANP in the first instance rather than a doctor. 

Chaperones

It is the policy of the Practice to provide patients with a chaperone during certain examinations and procedures. If you would like a chaperone to be present during a consultation please speak to the receptionist or the doctor/nurse. In the event that the Practice is not able to offer you a chaperone at that time you will be given the option of re-booking.

Please click on the link below for our chaperone policy:

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Telephone Advice

For telephone advice please phone the surgery and leave details with a receptionist who will pass this onto the relevant doctor or nurse. You will be called back after surgery.

Home Visits

It is always easier to deal with a problem in the surgery. If you are too ill to attend, telephone the surgery before 10.30am and please be prepared to give details of your condition.

Please do not request a home visit unless the patient is genuinely too ill to come to surgery. If the patient has a temperature or rash, coming to the surgery will do no harm and will not endanger others, but please inform the receptionist upon arrival.

Whilst we understand that some patients may have transport difficulties, this is not in itself a sufficient reason to request a home visit.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Opening Times

Please select a site

Consulting Times

 

Morning

Afternoon

Monday

08:30 - 11:30

13:30 - 17:30

Tuesday

08:30 - 11:30

13:30 - 17:30

Wednesday

08:30 - 11:30

13:30 - 17:30

Thursday

08:00 - 11:30

13:30 - 17:30

Friday

08:00 - 11:30

13:30 - 17:30

Weekend

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