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CORONAVIRUS UPDATE - 30.3.2020
We very much appreciate the importance of the shielding letters and we are expecting updated guidance for general practice in the next 5-7 days.
Although the gov.uk site and TV/media are directing patients to their GP, as it stands today we are not able to add patients to the shielded list. All patients included in the Chief Medical Officer (CMO) defined cohort that could be identified through centrally available data are now flagged on GP systems and have received a letter; however centrally available data was limited and NHS Digital are now updating the original cohort to identify additional patients based on GP extracted data.
Whilst there may still be other patients, that GPs consider to be in the highest risk category and who should be advised to shield, they have asked that we do not run searches to identify these cohorts at this stage. We are advised that NHS Digital will be in touch this week to confirm how this process can be streamlined for GPs and we stand by to action as swiftly as we can.
CORONAVIRUS 14.3.2020
If you are self-isolating and require a certificate for your employer please download the document from the link below:
Medical Cert for employer Covid-19
For the foreseeable future the surgery will not be offering all of our routine services, in an attempt to protect our patients and staff from Coronavirus
WHERE POSSIBLE USE THE NHS APP
PLEASE DO NOT ATTEND THE SURGERY WITHOUT TELEPHONING IN ADVANCE
THE SURGERY DOORS WILL BE LOCKED AND ACCESS WILL ONLY BE POSSIBLE IF YOU HAVE AN APPOINTMENT
ALL APPOINTMENT REQUESTS WILL BE TRIAGED OVER THE TELEPHONE BY A DOCTOR OR NURSE PRACTITIONER - IF YOU NEED TO BE SEEN AT THE SURGERY WE ASK THAT YOU DON’T BRING ANYONE WITH YOU UNLESS THIS IS ESSENTIAL
WE INTEND WHERE POSSIBLE TO MANAGE YOUR PROBLEM VIA THE TELEPHONE OR USING VIDEO CONSULTATIONS
YOU WILL NOT BE ABLE TO BOOK A FACE TO FACE APPOINTMENT VIA SYTMONLINE OR DOCTORLINK
REPEAT PRESCRIPTIONS CAN BE REQUESTED BY POSTING YOUR REQUEST THROUGH THE FRONT DOOR OR ELECTRONICALLY VIA THE NHS APP OR EMAIL AND WILL BE MANAGED IN THE USUAL WAY AND WILL BE SENT DIRECTLY TO THE PHARMACY OF YOUR CHOICE
PLEASE USE THE DOCTORLINK SERVICE IF YOU ARE ABLE TO
(SEE INFORMATION BELOW) PRIOR TO CONTACTING THE SURGERY DIRECTLY
DOCTORLINK ALLOWS YOU TO CHECK YOUR SYMPTOMS 24/7 AND WILL SEND THE SURGERY A MESSAGE IF WE NEED TO CONTACT YOU
ESSENTIAL NURSING WORK SUCH AS DRESSINGS, SOME BLOOD TESTS, INJECTIONS AND IMMUNISATIONS WILL CONTINUE BUT YOU SHOULD CANCEL YOUR APPOINTMENT IF YOU HAVE ANY SYMPTOMS OF CORONAVIRUS
IF YOU ARE REQUIRED TO SELF-ISOLATE YOU DO NOT REQUIRE A FIT-NOTE
We appreciate that this will cause disruption but hope that you understand the necessity for these changes
'Try the NHS App’
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use [insert name of GP online service available at practice] you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp'
CQC Rating - Good
Practice is currently registering new patients - April 2019
Doctorlink is an online triage and advice tool which helps patients see the right member of the practice team in the appropriate timeframe based on clinical need. At the end of the symptom assessment patients can request an appointment to suit their needs and/or receive advice relating to what they should do next. Click the link in red https://app.doctorlink.com/almondroadsurgery/register
Queries can be sent online to the practice via the following email address - hhcdata.almondroadsurgery@nhs.net
To complete your Asthma Annual Review Form please click link below
All telephone calls are recorded for training and monitoring purposes.
PPG - Patient Participation Group
Dear Patient,
We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.
We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.
If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
Urine Samples
We have recently changed the way that we deal with suspected urine infections and urine samples in line with new guidelines.
You will be asked to fill out a form, to document your symptoms and duration. No sample will be accepted without a form and we ask that all samples are bought to the surgery by 12 noon in order for them to be processed and sent to the laboratory if that is required.
ANP
We pleased to announce that we now have 2 Advanced Nurse Practitioners (ANP ) to compliment our service – Mrs Tina McPherson and Mrs Tracy Murphy
ANPs are trained nurses with advanced skills and expertise. They have undergone significant additional training and are able to provide assessment , examination and diagnosis and of most conditions and can prescribe medication. They can refer to specialists at the hospital or send you for tests, x-rays or scans if they feel these are appropriate.
Most patient on the sit and wait service will be seen by an ANP. You may also find that you are offered a routine appointment with an ANP in the first instance rather than a doctor.
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
(Site updated 01/04/2020)